Which action is the recommended way to mitigate or minimize risks?
A. Assign the most experienced resource to a single risk item.
B. Add customer IT personnel to the project team so that they can bear responsibilities along with
Cisco and the Partner.
C. Rate the priority and potential impact from risks and assign resources accordingly.
D. Include more capabilities in the solution to reduce risks without concern about the cost or timeframe impacts.
Answer: C
Question NO:02
When you rate the severity of technical constraints, which action should you take for an unexpected obstacle?
A. Resolve the obstacle as soon as possible to reduce the likelihood that a customer uncovers this
new information.
B. Assess the impact on the solution implementation and benefits to the customer, and then explain
the situation in context of the big picture.
C. Note the obstacle for attention in the next phase of work.
D. Identify ways to address the problem and choose the lowest cost, fastest option available.
Answer: B
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Question NO:03Which option describes what is used to measure progress against slated target goals?
A. Return-on-Investment
B. Key performance indicator
C. Net-Present-Value
D. Critical success factor
Answer: B
Question NO:04
Which action should be done to assess training needs?
A. Ask mangers if their employees need new skills.
B. Look at prior problem tickets.
C. Conduct interviews with people who represent major user roles.
D. Identify where the system is most confusing to use.
Answer: C
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A. Benefits accounting.
B. Benefits identification.
C. Benefits roles.
D. Benefit measurement, ranking and prioritization.
E. Benefits monitoring and review.
Answer: B,D,E
Question NO:06
Which two options are actions to realize the solution benefits? (Choose two.)
A. should take into account the relationship with the stakeholder.
B. should include actions on the way. plus those already identified
C. should be measured when the solution is deployed
D. should focus on measurable results
Answer: B,D
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Question NO:07
Which action is the recommended way to describe business unit benefits from upgrading a customer's 2-year old network?
A. Highlight the improved response time and service level possible.
B. Relate the increase in reliability and performance to the impact on business activities that are
supported by the network.
C. Describe how the capacity upgrade allows the customer to reduce support headcount within the IT
organization.
D. Focus on the unique aspects of Cisco advanced technology, as compared with the customer's
current network.
Answer: B
Question NO:08
Which option best reflects information that must be captured before you create the business case?
A. customer's budget and expectations for ROI
B. estimate of investment required: initial investment, recurring for each period, and specific to a
project or component
C. assessment of the customer's procurement process
D. detailed analysis of cost savings that results from a pilot
Answer: B
Question NO:09
Which three options are actions to realize the benefits? (Choose three.)
A. Progress should be measured once the solution is deployed.
B. Should take into account the relationship with the stakeholder.
C. Should focus on measurable results.
D. May be based on assumptions and risks.
E. Include actions on the way, plus those already identified.
Answer: C,D,E
Question NO:10
Which two options are reasons why we are seeing increasing levels of business-led change? (Choose two.)
A. Because IT solutions are going through a trend of decreasing costs.
B. Because business requirements are changing rapidly.
C. Because the technology led change is too expensive.
D. Because of the disruption created by the megatrends: cloud, mobility, big data, video.
Answer: B,C
2018 840-425 Exam
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